Your Rights & Complaints

As a customer of the ADRC of La Crosse County, you have the right to:

• Be treated with dignity and respect.
• Accept or refuse any information, referrals, or assistance if your own legal decision maker.
• Include friends, family, or others of your choosing in your interactions with the ADRC.
• Inspect your personal ADRC record and to request that it be amended.
• Reasonable accommodations when accessing assistance from the ADRC.
• Not be discriminated against based on race; ethnicity; national origin; religion; sex; age; current or anticipated mental, physical, developmental, or intellectual disability; sexual orientation; genetic information; or source of payment.
• Receive accurate, unbiased information and assistance.

As a customer of the ADRC of La Crosse County, you also have the right to express or file a complaint or grievance regarding the ADRC. We will support customers in the complaint/grievance process and will refrain from any reprisal or threat of reprisal against any individual registering a compliant or grievance.

You may choose to share a complaint or grievance with:

• The ADRC Director/Manager. Contact us by mail, phone, fax, or email.
• The Office for Resource Center Development (ORCD) at the Wisconsin Department of Health Services (DHS). ORCD is the state office responsible for contractual oversight of ADRCs.

  Aging and Disability Resource Center

  Specialist Grievances

  Office for Resource Center Development

  Division of Public Health

  Wisconsin Department of Health Services

  1 W. Wilson St.

  PO Box 2659

  Madison, WI 53701-2659

   

  Phone: 608-266-2536

  Fax:     608-267-3203

  Email:  [email protected]

  (Please indicate “ADRC of La Crosse County Grievance” in the subject line of email.)

• An external advocacy agency, such as Disability Rights Wisconsin.

Disability Rights Wisconsin

Phone: 800-928-8778

Fax:     833-635-1968

Email:  [email protected]

To learn more about your rights, responsibilities, and options to file a complaint or grievance, click here.