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Adult Protective Services


Adult Protective Services

Adult Protective Services (APS) is a program that helps address the safety of La Crosse County's vulnerable residents when there may be a situation involving abuse, neglect or financial exploitation. Its function is to address issues of potential abuse or neglect for elders and adults-at-risk in circumstances where the person may not be able to look out for their own safety due to their health condition or disability.

Definition of Elder and Adult-at-Risk

Any person over the age of 60 is considered an "elder-at-risk" and a person between ages 18-59 is an "adult-at-risk" when he or she have a "physical or mental condition that substantially impairs his or her ability to care for his or her own needs and is at risk of experiencing abuse or self-neglect."

Abuse can occur in several forms; physical, emotional and sexual. There is also neglect by a caregiver or self-neglect when a person is unable to provide for their own food, shelter, clothing or medical care. Financial exploitation is also a form of abuse and occurs when there is misuse of a person's funds. Any of these concerns should be reported to Adult Protective Services to be investigated.

How to make a referral?

You can call 785-5700 and request to make a report to Adult Protective Services. You can be assured that throughout this process, your information will be kept confidential. Your concerns will be reviewed and a case worker will be assigned to follow up on the information. The investigation may include interviewing the subject of the referral, family members, caregivers or other concerned parties. We have a commitment to protect the elder/adult-at-risk person's right of self-determination which allows them the right to refuse to participate in the interview process is they are competent to do so.

As a reporter, you are generally not able to receive detailed information regarding the outcome of the investigation. You can be assured that someone has responded to your concerns.




Guardianship Brochure (Hmong)

English Translation of Guardianship Brochure (Hmong)


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