Help
Desk
Ensure
proper computer operation so that end users can
accomplish business
tasks. This includes receiving, prioritizing,
documenting, and actively resolving end user help
requests. Problem resolution may involve the use
of diagnostic and help request tracking tools, as
well as require that the individual give
in-person, hands-on help at the desktop level.
Level
One Support Items
Desktop
Security
Administration
Assets
Management
Oversee
the daily and long-term strategic management of
software and
technology-related hardware within the
organization. This includes monitoring and
recording hardware and software to ensure
compliance with vendor contracts.
Provide and assist in forming assets management
strategies for IT. IT Asset
Management will facilitate and remediate
procedures for tracking company assets to oversee
quality control throughout their lifecycles
End
User Training
To
deliver training to end users in the County about
how to use various types of software programs
efficiently and effectively in support of business
objectives.
This individual is responsible for designing,
delivering, and improving in-house software
applications, training programs, and related
courseware.
